Your California Privacy Rights
Information Collection and Use
Collection. To access certain portions of the Sites, you must provide personally identifiable information. Personally identifiable information means any information that is associated with your personal identity such as name, age, address, telephone number, user ID's, passwords, email address, billing and payment information, credit/debit card numbers, bank information, and communications records. You can make changes to the personally identifiable information that you provide by following the directions on the Sites.
In addition, we automatically collect IP addresses and website usage information from you when you visit our Sites. This information helps us evaluate how our visitors and customers use and navigate our Web sites, including the number and frequency of visitors and subscribers to each Web page, and the length of their visits. We use third party service providers that collect and analyze this information to determine which pages are viewed, how visitors use and navigate through our Sites, and the number of visits and time spent on the Sites. This analysis is used to improve the content of our Sites, and for other internal business purposes. If IP addresses or website usage information is ever connected to personally identifiable information, our use and disclosure of it will be done in accordance with the "Use of Personally Identifiable Information" section below.
We do not knowingly collect, use, or maintain personal information from users who are under 13 years old.
Use of Personally Identifiable Information
We use the personally identifiable information we collect on the Sites to deliver products or services that you have ordered, for customer service, to improve the content of our Sites, for market research, for marketing our goods and services, and for other internal business purposes, including to verify billing accuracy, to communicate with our customers about service-related issues, for abuse management, to collect past due bills, and to maintain financial, tax and legal records. This information is shared among Republic Services and its affiliates who are responsible for providing waste disposal services to you so that they may communicate with you directly regarding your service and related matters.
Information we share with third parties or disclose
We may use third party service providers that will have access to your personally identifiable information to help us provide services to you, such as monitoring site activity, marketing our goods and services, hosting a Site, processing or servicing the transactions you have authorized (including but not limited to providing such information to credit card or debit card processors, data processors or mailing services), taking surveys, maintaining our database, and administering and monitoring e-mails.
In addition to third party service providers providing services for us, the personally identifiable information we collect may be shared with and disclosed to unaffiliated third parties: (1) when it is necessary for completing or servicing the transactions you have authorized, including, but not limited to, providing such information to credit card or debit card processors, data processors, or mailing services; (2) to verify the existence or condition of your account with a financial institution, credit bureau or other third-party; (3) when it is permitted or required by law, including but not limited to responding to a court order or compliance with any regulatory authority; (4) when it is provided to third-parties under a joint marketing agreement as permitted by law; (5) to protect Republic Services' rights or property; (6) in the event we sell or transfer all or a portion of our business assets or merge with another company or are involved in a corporate reorganization or other change of control, your personally identifiable information may be one of the business assets transferred, shared or sold as part of the transaction; or (7) we may disclose personally identifiable information without your consent if we believe, in our sole discretion, it is reasonable to do so to satisfy laws or government regulations, comply with legal process or law enforcement requests, commence legal actions for violation of our Website User Agreement, or to protect Republic Services' rights or property.
Except as provided above or when necessary to provide your personally identifiable information to our service providers to perform services for us, Republic Services will not trade, sell, or share your personally identifiable information.
We may also use Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on the Sites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a web page or in an email message. Pixel Tags may be used to collect the same information about your visit that is collected through Cookies, as noted above. Pixel Tags in emails help us confirm the receipt of, and response to, our emails, and the time our email is viewed. In addition, we may collect information related to when and where you "click-through" in an email to one of our Sites. All of this information helps us personalize your experiences and improve our Sites and emails.
If information collected by Cookies or other information tracking technologies is ever connected to personally identifiable information, our use and disclosure of it will be done in accordance with the "Use of Personally Identifiable Information" section above.
We use physical, administrative, and technical controls to secure the personally identifiable information that we maintain. While we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. Republic Services is not responsible for any breach of its security or for the actions of any third parties that may obtain any personal information. You are prohibited from violating or attempting to violate security for or otherwise interfering with the operation of the Sites. You may not access information not intended for your use or access.
Republic Services may provide links to other sites. We are not responsible for their privacy policies or how they treat information about their users. We have no authority over the linked sites, their security procedures or data collection policies. Republic Services has no responsibility or liability for actions of or on the linked sites and you should only access linked sites at your own risk.
To modify your personal information, contact us at CorporateOffice@RepublicServices.com. We will make every effort to respond to your requests in a timely manner.
There are known methods that spammers can use to hide their identity by using other people's email addresses to send out emails. If you have any question about the genuineness of an email you receive that appears to be from Republic Services or the Sites, contact us at CorporateOffice@RepublicServices.com and do not furnish personal information in response to the email.
If you believe Republic Services has not adhered to these practices or if you have any concerns related to the privacy of your personal information, please notify us by e-mail at CorporateOffice@RepublicServices.com, or write us at:
18500 North Allied Way
Phoenix, AZ 85054
We will make every effort to investigate and correct the problem promptly.